Our return policy allows for refunds within 30 days of order. Items must be in original condition and packaging. Contact us at returns@thumbsoldiers.co.uk to start a return process

FAQs – Thumb Soldiers

FAQ's

We have tried to answer the most common questions.

If you can't find what you need send us a message via the Chat symbol or form below

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

When will my order be dispatched

Orders placed before 1pm Mon-Fri are despatched the same day.

48hr tracked shipping is free for orders over £20 (to mainland UK)

Return policy?

Our return policy allows for refunds within 30 days of order.

Items must be in original condition and packaging.

Do you offer shipping outside UK?

Yes - most countries can be selected during checkout, where the delivery rate will be calculated automatically.

For more details Delivery, Returns & Refunds

If you have any issues or don’t see your country on our shipping options, feel free to send us a message at info@thumbsoldiers.co.uk.

Orders

Below are some of are common questions about orders

Tracking My Order

Once your order is despatched, you'll receive the tracking reference to watch it's progress to your door.

My tracking link hasn't activated

If your tracking link hasn’t activated yet, don’t worry- it may take up to 24 hours for the courier to update the tracking information. If it’s been longer than 2 business days without a tracking update, please contact our customer service team at info@thumbsoldiers.co.uk, and we’ll investigate the issue for you.

Products

Below are some common questions about our products

What are Knuckles?

The Thumb Soldiers Knuckles is a versatile docking clip designed to fit securely onto your controller’s analogue thumbsticks, creating a foundation for easily attaching and swapping any Soldiers attachments.

Without requiring any tools to fit, they provide a stable, reliable mount that won’t slip during gameplay.

Which Knuckles (docking clips) do I choose?

We have 3 sizes of Knuckles to fit multiple console controllers thumbsticks:
P - largest

X - medium

S - smallest

Fits: Nintendo Switch Joycons (Standard & OLED) | Meta Quest 3 | Byowave Proteus Mini | 8BitDo Lite 2 | 8BitDo Lite SE

For further details have a read of The System page

Or for compatibility details click here

Selected Console in Soldiers Kit, do I need to add Knuckles separately?

If you select anything other than No Knuckles in the Soldiers kit you don't need to add extra Knuckles separately unless you want to have them for another controller too.