FAQ's
We have tried to answer the most common questions.
If you can't find what you need send us a message via the Chat symbol or form below
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be dispatched
Orders placed before 1pm Mon-Fri are despatched the same day.
48hr tracked shipping is free for orders over £20 (to mainland UK)
Return policy?
Our return policy allows for refunds within 30 days of order.
Items must be in original condition and packaging.
Contact us at returns@thumbsoldiers.co.uk to start a return process
Do you offer shipping outside UK?
We ship directly to USA for orders up to $750
For destinations in Europe, our products are available to purchase via AccessibleGaming.be
If you don’t see your country on our shipping options, feel free to send us a message at info@thumbsoldiers.co.uk and we will provide you with a bespoke quote.
Orders
Below are some of are common questions about orders
Tracking My Order
Once your order is despatched, you'll receive the tracking reference to watch it's progress to your door.
My tracking link hasn't activated
If your tracking link hasn’t activated yet, don’t worry- it may take up to 24 hours for the courier to update the tracking information. If it’s been longer than 2 business days without a tracking update, please contact our customer service team at info@thumbsoldiers.co.uk, and we’ll investigate the issue for you.
Products
Below are some common questions about our products
What are Knuckles?
The Thumb Soldiers Knuckles is a versatile docking clip designed to fit securely onto your controller’s analogue thumbsticks, creating a foundation for easily attaching and swapping any Soldiers attachments.
Without requiring any tools to fit, they provide a stable, reliable mount that won’t slip during gameplay.
Which Knuckles (docking clips) do I choose?
We have 3 sizes of Knuckles to fit multiple console controllers thumbsticks:
P: PS4, PS5, Switch Pro, ROG Ally X, Sony Portal, SCUF concave, Edge
X: Xbox One, X, S, Elite, ROG Extreme
S: Switch standard
For further details have a read of The System page
Selected Console in Soldiers Kit, do I need to add Knuckles separately?
If you select anything other than No Knuckles in the Soldiers kit you don't need to add extra Knuckles separately unless you want to have them for another controller too.