Delivery, Returns & Refunds
And only £1.99 for smaller orders
We typically dispatch orders on this service the same day, if placed before 1:30pm Monday - Friday.
All orders placed after 1:30pm will be dispatched within the next working day.
We also offer a 24hr tracked delivery option, for £3.50, on all order values
Please note that we do not despatch on weekends or Bank Holidays. Orders placed over the weekend or on Public Holidays will be dispatched the next working day.
Kindly note that neither 24 Hour nor 48 Hour Tracked are guaranteed services, though we experience very high success rates. If you have any questions about our Royal Mail delivery aims, please get in touch with our customer service team at info@thumbsoldiers.co.uk
Shipping also available to USA, see further information below
Not sure about buying a Thumb Soldiers product? If for any reason you are not satisfied with your order, you can return your product within 30 days for a full product refund. Simple
All return orders must be returned to our nominated address within 30 days from your purchase date.
Please contact our customer support team via returns@thumbsoldiers.co.uk to arrange a return. You will be emailed our address, please also include your customer and order information for identification purposes to enable prompt processing.
Shipping charges for the return of the order are the responsibility of the customer, and are non-refundable. We always recommend selecting a Tracked or Recorded service as Thumb Soldiers cannot be held responsible for any undelivered or delayed returns.
Please note that additional delivery costs chosen at checkout where applicable, will not be refunded. This applies if an additional or upgraded delivery method is chosen such as Next Day.
Once we receive and inspect your return, refunds are processed within 2-5 business days.
You will receive an email notification from our store once your refund has been processed.
Please note that depending on the payment method you have chosen, it may take a few more days for the refund to appear on your statement.
As a general guideline (card payments), refunds can appear on your statement within 1-4 business days once they are issued, but can take up to 10 working days, depending on your bank’s processing times.
Should receive an item which is defective, damaged or incorrect, please contact us asap on info@thumbsoldiers.co.uk so we can make it right.
Shipping to USA territories is now available via our international shipping option.
The delivery cost covers full door to door service and is automatically determined at checkout based on the total weight of the order.
Transit times are generally between 7-10 working days, however these may be elongated due to processes outside of our control.
Our aim is for tracking details to be provided within 48-72 hours of order placement. Should you not receive these within 5 working days or parcel has not been delivered within 20 working days, please contact us on info@thumbsoldiers.co.uk so we can investigate.
Our objective is the Thumb Soldiers community to be for everyone and for everyone to be integral to the development of Thumb Soldiers, integral to the development of game interaction. In return we intend to offer a platform where the community is challenged and rewarded for their involvement, rewarded at every opportunity that we can provide, in the most exciting ways we can muster... It's going to be fun... Don't miss out. We can only make it a reality with the help and involvement of the community at large....
Join the journey! We can't wait to meet you.
